The Company recognises the importance of protecting the privacy of personally identifiable information collected about our customers.
The Act defines ‘personal information’ to mean information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is reasonably identifiable, from the information or opinion.
We collect personal information when we provide our services to you and to manage our relationship with you. Generally, we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also acquire lists from other sources, both from other companies and from other public documents.
To enable us to maintain a business relationship with you, we will disclose your personal information to other organisations that provide products or services used by us.
The kinds of personal information that we collect will vary depending on the type of interaction with you and the purpose for collection but may include:
Generally, we collect personal information in the following ways:
‘Cookies’ are small packages of data generated by a website that are transferred and saved to an individual’s hard drive. Its purpose is to remember information about you, similar to a preference file created by a software application. If you use our Website, we may utilise cookies to enable us to monitor traffic patterns and to serve you more efficiently. A cookie does not identify you personally but may identify your internet service provider or computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
Generally, the Company only uses personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. Our potential uses of personal information which the Company collects (and for which you consent to us using your personal information for) may include:
Sometimes the Company will produce aggregated data. The Company may also receive aggregated data from its third party suppliers and contractors or business customers. This aggregated data does not identify individuals. The Company uses, and may combine, the aggregated data it produces and receives for research purposes and in connection with products and services we provide to our business clients.
From time to time, there may be other purposes for which we collect, hold, use and disclose your personal information. We will tell you about these at the point of collection.
As set out above, the Company may use personal information about you for marketing and research purposes (Direct Marketing Communications). If at any time you do not wish to receive any further Direct Marketing Communications from us you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the "unsubscribe" facility included in the email, managing your subscriptions via your member account or by contacting us via the details set out in Section 7 below.
The Company may disclose your personal information to organisations outside of the Company. Such organisations and/or parties may include:
Otherwise, the Company will only disclose your personal information where we are required to do so by law.
Any personal information provided to the Company may be transferred to, and stored at, a destination outside Australia. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.
If you do not agree to the transfer of your personal information outside Australia, please contact us via the details set out in Section 7 below.
We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
Under the Australian Privacy Principles, you are entitled to have access to any personal information relating to you which we possess, except in some exceptional circumstances provided by law. You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out in Section 7 below.
Anyone who knows your account username and password can access your account. You must keep your username and password secure and only share these details with people you authorise to access and manage your Multiplier Crypto account. Multiplier Crypto accepts no responsibility for information disclosed to parties who know your username or password.
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contract our Privacy Officer:
Address: Suite 5, 62 Ord Street, West Perth, 6005
Email: [email protected]
We will acknowledge your complaint within 7 days. We will provide you with a decision on your complaint within 30 days.
If you believe the Company has not adequately dealt with your complaint and you are not satisfied with FOS, you may also complain to the Officer of the Australian Information Commissioner (OAIC) whose contact details are as follows:
Address: GPO Box 5218
Sydney NSW 2001
T: 1300 363 992
Email: [email protected]
You may also lodge a complaint directly with the OAIC on their website.
Privacy Officer’s Contact Details
You may request further information about the way we manage your personal information by contacting us. Please address all written correspondence to our Privacy Officer whose contact details appear above.